FAQs

WHY DOES THE PRODUCT I JUST ORDERED HAVE A SLIGHTLY DIFFERENT COLOR FROM THE ONE I ALREADY OWN?

No chemicals at ALL are used in our all-natural, organic components. The consistency and smell may vary significantly from batch to batch because of the nature of the components.

WHEN WILL MY ORDER BEGIN TO ARRIVE ONCE I PLACE IT?

The delivery time for our basic USPS shipping is just 2-3 days. It can take anything from 1 to 5 business days on average for your item to ship. Because all of our products are handmade, we do not have the luxury of having them shipped out right away by a quick machine. We ask for your patience.

WHY DOES THE TRACKING NUMBER NOT FUNCTION?

If your package has just been delivered, please give the carrier at least one or two working days to update their website with the latest tracking data.

 

HOW DO I TRY TO EDIT OR ALTER MY ORDER?

Please get in touch with us through our contact form.

IS HAITIAN BLACK CASTOR OIL SUITABLE FOR ALL TYPES OF HAIR?

Yes. To prevent breakage, split ends, dry, brittle hair, color treatment damage, or just for everyday hair maintenance in healthy hair to promote greater hair development, this natural product is safe and effective for use on all hair types.